Purchase FAQs

If you have encountered an error while attempting to purchase a course, then one of the following steps should resolve the problem, so you can enroll and start learning!

a. International Cards - Your bank or account may not be set up for international purchases (we are in the United States). Try a different card or try using PayPal; or, try using our mobile app.

b. In the UK or Canada? Enter your Post Code in the "Zip Code" field. If your payment failure states it is due to zip code, contact your bank to ensure they have the right one on file. If zip codes are not applicable in your country, please try entering all zeros (00000) into the zip code/postal code field.

c. Incorrect Information - Make sure that your card number, CVV/security code, and expiration date are entered correctly. Please note, copying and pasting card information will not work.

d. Cache Issues - If you are sure you are entering the right card number and it is still telling you it looks invalid, or the 'pay' button isn't showing up, there may be a caching issue. Please clear your cache and try again.